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A little less noise.
A lot more human.
Close tickets with the context your team already has. A shared inbox, a thoughtful help center, a customer portal and AI drafts—together in a workspace that gives you room to think.
Product Surface
The core workflow is built around triage, resolution, self-service, and operational control. Every demo route maps to a production concern.
A real shared inbox
Email, chat, API, and social requests land in one queue with assignees, tags, notes, priorities, and SLA risk indicators.
Help center that feeds support
Publish searchable articles, organize categories, collect feedback, and use approved content as source material for AI drafts.
AI that agents control
Generate draft replies from conversation history and KB context, then keep a human review step before anything reaches a customer.
Customer portal
Customers can submit requests, track ticket history, and find suggested articles without creating another support thread.
Org-scoped RBAC
Owner, Admin, Agent, and Customer boundaries keep every workspace isolated with audit logs and security controls.
API and webhooks
Create conversations from your product, sync status changes, and verify webhook signatures for production integrations.
Workflow
Helpr is opinionated about the workflow that matters: capture requests, understand context, resolve accurately, and improve the system every week.
Capture
Route every email, chat, widget submission, and API event into the right workspace.
Understand
Summarize customer intent, surface account context, and flag SLA risk before it becomes churn.
Resolve
Use AI drafts, internal notes, and KB references to send accurate replies faster.
Improve
Track deflection, article usefulness, AI acceptance, and agent performance over time.
Customer: Our reset links expire immediately after our SSO change. Can someone check this before our board meeting?
Relevant sources
Roles and permissions
Launch your Helpr workspace
Improve AI draft quality
Hi Taylor, I checked the auth events and generated a fresh reset link from our side. Please use the newest email in your inbox. If it still expires, I can add a backup admin while we investigate the token issue.
AI Assist
AI drafts are not a chatbot bolted onto your inbox. Helpr searches approved articles, reads the conversation, drafts a response, and leaves the final decision to the agent.
Pricing
Start locally with the demo, then connect production services when the workspace is ready to ship.
Free
For founders validating support workflows.
- 1 seat
- 100 conversations per month
- 50 AI drafts
- Hosted help center
- Customer portal
Pro
For teams replacing a scattered inbox.
- 3 seats included
- Unlimited conversations
- 500 AI drafts
- Custom domain
- Widget customization
- Priority support
Scale
For support-heavy SaaS teams.
- 10 seats included
- 2,000 AI drafts
- SSO
- Advanced analytics
- Read/write API
- Dedicated Slack channel
Security
The schema, middleware, and product surfaces are designed around organization boundaries, service-role isolation, webhook verification, audit logs, and least-privilege access.
Org-scoped sessions
Every agent action belongs to a workspace and role.
Audit log
Track billing, auth, team, conversation, and AI events.
RBAC
Owners, admins, agents, and customers have separate boundaries.
Webhook safety
Production routes verify signed Stripe and API events.
FAQ
Can I use Helpr without connecting real services locally?
Yes. The local workspace starts with sample content and saves your changes on the server. You can connect Postgres, identity providers, Shopify, NVIDIA and Resend when you deploy.
Does AI send responses automatically?
No. AI drafts are generated for agents, grounded in knowledge base articles and conversation context, then reviewed before sending.
Can customers submit tickets without an account?
Yes. The portal supports request submission, ticket status, and help center search without forcing customers into your app.
What makes this different from a basic ticket tracker?
Helpr combines inbox operations, KB publishing, AI assistance, portal workflows, billing, RBAC, and auditability in one product architecture.
Explore the connected support tools locally, then configure your identity, email, AI and Shopify services when you deploy.
A closer look at the workspace preview
2h 14m
First response
down 38%
73%
AI acceptance
agent reviewed
31%
KB deflection
before ticket
4.8/5
CSAT
last 30 days
Cannot log in after password reset
Taylor North at Northstar Analytics